Store Policies

 

Taxes and Currency
All prices listed on the site are in Canadian dollars. 
For Residents of Canada taxes (GST & PST) are applied on checkout.

Wizards of the Coast Products
Due to our contract with Wizards of the Coast, we are ONLY able to ship sealed Wizards of the Coast Products within Canada. This includes Magic boosters, D&D Books and Accessories, and Avalon Hill Board Games. It does NOT apply to Magic Single cards (opened product). If you place an order for Wizards products to be shipped outside of Canada, we will refund the relevant portion of your purchase and inform you as soon as we notice the issue.

Incorrect Inventory
Occasionally, the advertised inventory is not the same as the actual inventory. This is often and almost entirely due to human error.  If you make an order and we do not have all of the items on your order in stock, we will notify you as soon as the error is discovered. At which point, you may cancel the order and receive a complete refund, or have the order shipped and receive a refund for the amount for the missing items.

Right to Cancel Orders
The Connection Games has the right to cancel or limit any order at any time for any reason.  If your order has been cancelled, we will send you an email explaining why your order was cancelled or limited as well as giving you a full refund for the appropriate amount.  Note that we intend to use this only in extenuating cercumstances. 

Return Policy
You may return most new, unopened items sold and fulfilled by The Connection Games & Comics within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Due to the nature of the market, we do not accept returns of "used products" e.g., single Magic the Gathering or Yu-Gi-Oh! cards, or D&D Mini's, etc...). We will make exceptions if the product as delivered was not in the advertised condition.

Refunds
Refunds are requested after we receive and process your return. You may choose to have your refund in online store-credit or using the same method of payment that you used to pay us. You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (see below for specific guidelines). We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you pay by: Your refund will go to: ... time until return is processed:
Credit Card Credit Card 3-5 business days
Paypal Paypal Up to 10 business days
Money Order Store Credit Balance
(to request a check, email us) 1 business day

Your Privacy
The Connection Games & Comics is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

What information do we collect? How do we use it?
When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. When you enter a contest or other promotional feature, we may ask for your name, address, and e-mail address so we can administer the contest and notify winners. You agree to be added to our mailing list for future promotions and deals. When you order through our website, you are opting in to receive newsletters about promotions, coupons, and important company announcements. All emails are sent through ConstantContact and you may opt out if you wish to no longer receive newsletters from us or our MTG partners.

How does The Connection Games & Comics protect customer information?
We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the Internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

What about "cookies"?
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. We do not use cookies to collect or store any information about visitors or customers.

Will The Connection Games & Comics disclose the information it collects to outside parties?
The Connection Games & Comics does not sell, trade, or rent your personal information to companies not affiliated with The Connection Games & Comics. The Connection Games & Comics may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will not include personally identifying information.

The Connection Games & Comics may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of The Connection Games & Comics, our users, or others.

In Summary
The Connection Games & Comics is committed to protecting your privacy. We use the information we collect on the site to make shopping at TheConnectionGames.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent
By using our Web site, you consent to the collection and use of this information by The Connection Games & Accessories Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The Connection Games & Comics also provides links to affiliated sites. The privacy policies of these linked sites are the responsibility of the linked site and The Connection Games & Comics has no control or influence over their policies. Please check the policies of each site you visit for specific information. The Connection Games & Comics cannot be held liable for damage or misdoings of other sites linked or otherwise.

Feedback

We greatly appreciate constructive feedback. If you have any suggestions on how we can improve our quality of service, please let us know. 

Contact Us

Send us an email at info@theconnectiongames.com, call our store at 604-327-4585 or visit us in store:
 

 The Connection Games & Comics

 2945 Renfrew St. 

 Vancouver, BC, Canada V5M 3K5

 

Store hours:

Monday to Friday: 2pm to 10pm

Saturday & Sunday: Noon to 10pm