Frequently Asked Questions

 

What are your shipping rates?

Currently we offer the following shipping options:

  • - Canada Registered Parcel - Flat Rate - $10 taxes included
  • - Canada Only - Flate Rate - Taxes included - No Tracking - No Insurance - $1
  • - In-Store Pick Up - Free 

Free shipping for any order over $200.

Need it in a hurry? Contact us and we will do our best to accomedate.

 

How long does it take to process an order?

If you order for in-store pick up or shipping out, please allow us up to 1 full business day to process your order and/or ship it.

 

What are your payment options?

We currently accept Paypal and, by extension, all of the payment methods that paypal uses. Please note that your order will not be shipped or released until the Paypal payment has been verified.

 

How do I order product from your website and pick them up in-store to avoid shipping costs?

When completing your order, select the 'Renfrew In-store Pick Up' shipping option and we will email you when your order is ready for pick up in the store. Ordering for pick up benefits everyone; we can pick the order more efficiently and you don't have stand in the store waiting for us to pull all your cards. Win-win.

Please note that unpaid in-store pick up orders will be held up to 2 weeks at our discretion. Repeatedly abandoned orders can result in a deleted account.

 

Can I order product from your website for in-store pick up and pay for the items in the store?

Yes! When selecting a payment method, select 'Pay in store' for payment.

 

Are the prices of items on your website the same as the prices of the same items in-store?

Yes. 

 

Do you buy cards or collections?

Yes. We currently buy Magic: the Gathering singles and Pokemon singles. Currently all of our staff is trained to purchase Magic: the Gathering cards from Standard sets or purchase cards at bulk rates. If you have a large collection, cards older than the sets in the Standard Format, or Pokemon cards you will need to speak with our TCG expert by appointment. Just send us an email and we can set up an appointment!

 

I notice that you only have singles from a subset of all of the Magic: the Gathering and Pokemon sets available on your online inventory. Do you have any Singles that are older than the sets listed?
Yes. We do have older cards in stock, but they are not all in our online inventory. We do eventually plan to have more Magic and Pokemon singles online, but putting them online is a lengthy and tedious process. If you are looking for cards older than what is available on our website, you can check in-store or you can email us with a list of cards that you are looking for and we will do our best to fill the order. 

 

You are out of stock of an item that I want, can you let me know when you restock it?

Our website has a built-in Wishlist feature. If you see an item that you would like, but we do not have it in stock, create an account and add the item to your wishlist. When we restock the item, our system will automatically email you letting you know the item is once again available. Please note that the item may not be the same price as it was listed when you first added it to your wishlist. When we restock, we re-evaluate the item's worth (particularilly with TCG singles), which may be more or less than what we had sold it for previously.

 

I have a question not listed here...

Send us an email at info@theconnectiongames.com, call our store at 604-327-4585 or visit us in store:

 

The Connection Games & Comics

2945 Renfrew St. 

Vancouver, BC, Canada V5M 3K5

 

Store hours:

Monday to Friday: 2:00pm to 10:00pm

Saturday & Sunday: 12:00pm to 8:00pm